Frequently Asked Questions about 707 MSM
Q. I have seen your condo on Vacation Rentals By Owner (www.vrbo.com). Should I contact you directly or through VRBO if I have questions or want to book your property?
A. The choice is yours; however, please be aware that an additional "service fee" of approximately 10% of the rental rate will be added on to your rental, and will go directly to VRBO, if you book our property through them. If you have rented from us before, we suggest you always contact us directly instead of through VRBO. If you want to view our VRBO listing, however, you can find it at https://www.vrbo.com/135874
Q. Why would anyone book through VRBO and incur the extra fee, instead of directly with you?
A. VRBO has a "Book With Confidence" guarantee which, among other things, gives renters peace of mind that they are reserving actual properties and their payments are going to the bonafide owners of the properties they are booking. This may be important to renters who have not previously booked our property or are not already familiar with us, our email address and other contact information. For renters who already know us, however, booking through VRBO incurs an unnecessary fee.
Q. Are linens and departure cleaning included in your rates?
A. Yes to both.
Q. Can I book a time period that is not a full Saturday to Saturday week?
A. Our preferred rentals are full Saturday to Saturday weeks, but we will accept last minute bookings for shorter time periods.
Q. What is the GPS address of Maisons-sur-Mer?
A. 9650 Shore Drive, Myrtle Beach, SC 29572
Q. On what floor is the condo located?
A. The seventh floor
Q. How do I make a reservation?
A. You can make a tentative reservation by phoning us or by sending us an e-mail. If you contact us by e-mail, please provide the week(s) you would like to reserve, your name, address, and telephone number. We will respond with either a telephone call or a return e-mail.
Q. What happens next?
A. Upon acceptance of a tentative reservation, we will prepare and send the rental agreement. The rental agreement should be signed and returned with the reservation deposit per the terms of the agreement. All amounts due and dates certain will be specified in the rental agreement. We put a temporary hold on the reserved time period and will not accept other reservations for that time period while we wait for the confirmation.
Q. How much is the reservation deposit?
A. A deposit in the amount of $400 per week is required to confirm a reservation. This deposit will be applied toward the total bill for the rental.
Q. When will further payments be due?
A. The balance of the total bill for the rental will be due four weeks prior to the check-in date for the rental.
Q. Are there any additional charges beyond the rental rate?
A. Rentals are subject to state and local sales and accommodations taxes, which are assessed at 12% and which are in addition to our rental rate. We collect those taxes and remit them to the proper authorities. A security deposit in the amount of $100 per week is also collected in advance. The security deposit will be refunded after departure if the unit is vacated in the same good condition in which it was found.
Q. What forms of payment do you accept?
A. We accept payment in the form of personal checks or credit card (MasterCard, Visa, Discover) charges.
Q. How do renters get the keys to the condo?
A. Our entry door does not need keys because we have an electronic keyless entry lock. Following receipt of the final payment, we will contact the renter by telephone to confirm receipt of the payment. The renter will choose a four-digit number to use to open the entry door. We will remotely program the renter's access code into the lock. Keys for the Maisons sur Mer building, exercise room, gate to beach, Unit 707 storage area, etc. will be located within the unit. The initial entry into the building will be facilitated by Maisons Security. All of this will be explained in the check-in instructions that will be sent approximately two weeks prior to check in.
Q. How are the keys returned?
A. The building keys, etc. will be left by the renter in designated areas within the condo.
Q. Can you accept reservations on short notice?
A. Yes, we have a separate procedure if your desired check-in date is less than four weeks from the date the reservation is made. We must, however, have a signed rental agreement and full payment in our possession prior to check-in; therefore, access to a fax machine and/or the ability to pay with a credit card may be necessary to expedite payment and the exchange of documents. In addition, extra charges may apply if an express delivery service (Express Mail, Fedex, or UPS Next or Second Day Air) is necessary for the delivery of check-in materials. Please call us if you would like more information about reserving our condo on short notice.
Q. Do you provide linens?
A. We provide bath, bed, and kitchen linens. We provide five bath towels, three hand towels, five wash cloths, and two tub mats per bathroom. Please do not take our towels to the pool or beach.
Q. What is the renter required to do prior to check out?
A. Included in the rental rate is a departure cleaning service. The renter is only required to load and start the dishwasher with any dirty dishes or cooking utensils, dispose of all unused food, and take out the trash. It would also be helpful if the renter collects the dirty bath linens and puts them in a clothes basket near the laundry room. Neither make nor strip the beds.
Q. What is included in the kitchen?
A. The kitchen is fully equipped with stove, refrigerator, microwave, toaster, coffee maker, Keurig, crock pot, can opener, hand mixer, cookware, bakeware, dishes, and glassware.
Q. What items should we pack for our vacation?
A. Beyond clothing and toiletry items, you need only bring beach towels and possibly some paper products. We supply HE detergent for our front-loading washing machine and dishwasher detergent. We provide two full rolls of toilet paper in each bathroom and a roll of paper towels in the kitchen and laundry room. This supply of paper products will probably not last for your entire vacation.
Q. Are beach chairs provided?
A. That is a good question! For many years we have had a a seasonal rental of an umbrella set (two beach chairs and a beach umbrella) which was set up each day by the beach lifeguard during the summer rental season (Memorial Day Saturday through Labor Day). This seasonal rental was intended for our guests' use as we typically do not visit our condo in the summer. There was no cost to the renter to use the umbrella set, but we suggested tipping the lifeguard for the valuable service he/she provides. Our umbrella set rental, however, was abruptly terminated in the middle of 2021 season due to lack of staff. It is our intention to continue with this seasonal rental if it is available for future years, but we do not know at this time if the staffing problem will be resolved. We do have several folding beach chairs and some other beach items in our storage area, which renters are also welcome to use.
Q. Who do we contact if there is a problem (clogged sink/AC/other) with the unit during our rental?
A. Contact either Security, the Homeowners Association Office at Maisons sur Mer, or us. Because the Maisons sur Mer building has 24-hour on-site maintenance, problems are usually quickly resolved. We once had a new hot water tank installed in less than 2 hours on a weekend.
Q. What is your cancellation policy?
A. All monies paid less a nominal cancellation fee will be refunded if written notification of cancellation is received at least 30 days prior to the rental period and the unit is re-rented. If written notification is received in a timely fashion but unit is not re-rented, monies deposited will be retained by OWNER, but can be applied, on a one-time basis, to another reservation of 707 Maisons sur Mer for GUEST, within one year of the original reservation. The above policy applies only for rentals booked directly with us. A different cancellation policy applies for bookings through VRBO.
Q. What is your hurricane policy?
A. In the event of a mandatory hurricane evacuation, we will return all monies paid for nights not used.
Q. How do we get answers to questions not addressed here?
A. Send us an e-mail (email@example.com) or call us at 724-941-8613, 412-780-6403, or 888-872-4612 (toll-free).